Self-Service Booking
Patients see real-time availability and book their own sessions, eliminating back-and-forth messages to find a slot.
Healthcare · Practice management
A platform connecting session booking, patient management and administrative WhatsApp responses powered by Gemini.
01 / Context
Angélica was spending a significant part of her workday on administrative tasks: answering WhatsApp messages to schedule appointments, managing a paper agenda, sending manual reminders so patients wouldn't miss their sessions, and handling double bookings when someone got confused. Time she wasn't seeing patients was time she wasn't earning.
02 / Approach
A patient management system with an integrated LLM that automatically responds incoming WhatsApp messages, plus self-service booking and a full practitioner dashboard.
Patients see real-time availability and book their own sessions, eliminating back-and-forth messages to find a slot.
A Gemini-powered LLM automatically responds to incoming patient messages via WhatsApp, handling FAQs, scheduling questions, and first contact — without Angélica lifting a finger.
A private panel with full visibility: upcoming appointments, patient profiles, session notes, and follow-up reminders.
The tools used to bring this project to life.